FAQ's


Free Trial Version

What is the difference between the free trial version and the licensed version ?

    They both are identical, except the free trial version will stop working after 30 days.

I like the trial version and wish to purchase the licensed version. Do I buy the license and then it converts the trial
version to the licensed version ?

    We feel it is more secure and more convenient to supply a new, fully licensed version to the customer.
    Whether you choose the downloadable or shipped version, you will receive a new licensed program that  will
    install without you having to remember any registration codes.


Downloadable Licensed Version

Is the downloadable licensed version the same as the shipped Cd-Rom licensed version ?

    Yes. They are identical.

How do I download and install a downloadable licensed version of the software ?

    After completing the checkout process, you will be emailed a download link. Click the link and the download
    process will begin. After the download completes, click 'Run' to install the software on your computer.

Will I also receive a Cd-Rom in addition to the downloaded program?

    If you buy the instant download, you will not receive a Cd-Rom.

If I buy the instant download, can I make a backup Cd-Rom?

    Yes. It is strongly recommended that you burn the file to a blank Cd-Rom disk for future re-installation.


Upgrades and Bug Fixes

How often do you release upgrades  ?

    We release major upgrades of the programs every three years to comply with the National Electrical Code
    revision cycle. Occasionally between Code cycles we release minor upgrades which add new features or
    correct known bugs.

How will I know when a new version of the program is released ?

    We publish the release of any new versions on our website.

How do I qualify for a free upgrade ?

    If a major upgrade is released within one year  of the date you purchased a licensed version, you will
    automatically qualify for a free upgrade to that new version. Also, if a bug fix version is released, you will
    automatically qualify for the new version free of charge with no time limit.

What if I want to purchase an upgraded version that I don't qualify to receive for free ?

    You will have the option of buying it at a price that is discounted for licensed users.


Ordering Information

What payment methods are accepted ?

    We accept all major credit, debit, corporate purchase cards, checks, money orders, and PayPal.

Can I purchase with a company purchase order ?

    Yes. Company Purchase Orders with terms of net 30 days are accepted from schools and government
    institutions.

How long will it take to receive my order ?

    If you purchase a downloadable licensed version, you will be able to download and install it immediately after
    completing the online checkout process. For the shipped Cd-Rom licensed version, we will ship your order the
    next business day after your payment is received. If paid by check, your order will ship upon clearance of the
    check (usually 2 to 4 business days).

What is your return policy?

    Software is not returnable once purchased.

Is the online ordering process secure ?

    Yes! Our payment processor is Paypal, recognized as an industry leader in anti-fraud technology. The
    checkout system uses advanced encryption and other high security technologies to protect your personal
    information as well as ours.


License Agreement

Can I buy 1 single-user licensed version and install it on my work computer and my home computer?


Do you offer licenses for mutiple users on a network?

    Yes. We offer multi-user network licenses for any number of users. See the Ordering page for details.


Technical Support

What is your technical support policy?

    Licensed users of our software qualify for unlimited free technical support.

Will the software run on Windows Vista and Windows 7?

    Yes, both 32-bit and 64-bit versions of these operating systems.

After installing the software I receive an error message when attempting to run the program for the first time. Why?

    On some Vista and Windows 7 systems, this is due to elevated security features in these operating systems.
    Right-click the program icon that was installed on your desktop, then select 'Run as administrator'.